ak99 case Terms and Conditions
This document sets out all the conditions, rights, and responsibilities for using the ak99 case platform. Please read it in full before using the service.
General Provisions
1.1 Parties to the Agreement
These terms and conditions form a legally binding agreement between the ak99 case platform ("Platform", "Service") and its registered users ("you", "user"). The platform is operated by the ak99 case operator.
These terms serve as the primary agreement and must be read together with the platform's other policies — such as the Privacy Policy and the Responsible Gaming Guidelines.
1.2 Changes to the Terms
ak99 case reserves the right to change or update these terms at any time. Notice will be given on the platform for significant changes. Continuing to use the service after a change means the new terms have been accepted. It is therefore recommended to review this page regularly.
1.3 Applicable Law
Any disputes or interpretations relating to this agreement will be governed by the relevant international online gaming regulations. The user is responsible for using the service in accordance with the laws of their own country.
Account Registration and Eligibility
2.1 Age Requirement
To open an account on ak99 case and take part in any game or bet, the user must be at least 21 years old. The platform may request documents to verify age at any time. If an underage account is found, it will be closed immediately and the associated balance may be forfeited.
2.2 One Account Rule
Each person may operate only one account. Registering multiple accounts under the same person's name, or multiple registrations from the same device or IP address, is prohibited. If this is detected, all accounts will be cancelled and bonus benefits will be forfeited.
2.3 Accuracy of Information
The name, mobile number, email, and other details provided at registration must be accurate and kept up to date. Opening an account with incorrect or false information is a violation of these terms. ak99 case may, at its own discretion, request identity verification (KYC) at any time.
2.4 Account Security
The user is responsible for keeping their login password and OTP fully confidential. Any suspected unauthorised access to the account must be reported to the support team immediately. Allowing a third party to use the account is prohibited.
Deposits and Withdrawals
3.1 Minimum Amounts
The minimum deposit amount by any method is ৳100. The minimum withdrawal amount is ৳500. Transaction requests below these amounts will not be processed.
3.2 Withdrawal Processing Time
Withdrawal requests are generally processed within 30 minutes to 3 hours. However, identity verification or other security checks may occasionally cause delays. All active bonus wagering requirements on the account must be met before a withdrawal can be made.
3.3 Withdrawal Rights
ak99 case reserves the right to verify any withdrawal request. In cases of suspicious transactions, processing may be suspended until the required documents are provided. The right to hold a withdrawal pending identity verification is also reserved.
3.4 Incorrect Transactions
If a transaction is completed due to the user's own error, the user bears responsibility for it. Make sure the correct mobile number and account details are confirmed before initiating a transaction.
Bonuses and Promotions
4.1 Bonus Usage Rules
Bonus funds cannot be withdrawn directly. Winnings from a bonus cannot be withdrawn before the wagering requirement is met. To withdraw winnings earned through a bonus, the wagering must be completed.
4.2 Bonus Abuse
Claiming the same bonus more than once, or creating multiple accounts for the purpose of obtaining a bonus, is strictly prohibited. If such activity is detected, the relevant bonuses and winnings will be cancelled and the account may be closed.
4.3 VIP Cashback Program
The ak99 case VIP program has four levels: Bronze, Silver, Gold, and Platinum. Weekly cashback is calculated from the total net loss for the week (total losses minus total winnings). Example: if a Gold level member has a net loss of ৳20,000 in a week, the cashback will be ৳20,000 × 0.9% = ৳180. Cashback rates by level: up to 0.3% for Bronze, up to 0.6% for Silver, up to 0.9% for Gold, up to 1.2% for Platinum.
4.4 Promotion Validity
All promotions and bonuses have a fixed validity period. Expired bonuses are cancelled automatically. Special event or tournament bonuses may have their own separate terms.
Game Rules and Betting Conditions
5.1 Casino Games
All casino games available on ak99 case are operated by third-party game developers (Pragmatic Play, PG Soft, JILI, Evolution, and others). Game results are determined by a certified Random Number Generator (RNG). Each game has its own RTP and rules, which can be seen in the game interface.
5.2 Sports Betting
In sports betting, check the set odds carefully before placing each bet. Once a bet is confirmed, it cannot be cancelled. If a match or event is cancelled, the bet stake is refunded; however, specific rules apply for matches that are abandoned or suspended mid-way.
5.3 Multi Bet
A multi bet allows several events to be combined into a single bet. All selections must win; if even one loses, the entire bet is lost. The combined odds of a multi bet are the product of the odds of each selection.
5.4 Technical Errors
If a server error, disconnection, or technical issue causes an abnormal result in a game or bet, ak99 case reserves the right to cancel that round or bet and return the stake. If there is a problem with the app or browser, contact support.
5.5 Responsible Gaming
ak99 case is committed to responsible gaming. Users can follow the Responsible Gaming Guidelines to set deposit limits or breaks for themselves. If you feel that your gaming habits are getting out of control, contact the support team.
Prohibited Activities
6.1 Fraudulent Behaviour
Any form of fraud, system manipulation, use of software bots, collusive betting, or attempts to gain an unfair advantage is strictly prohibited. If such activity is proven, the account will be permanently closed and all winnings will be forfeited.
6.2 Anti-Money Laundering Policy
ak99 case strictly follows anti-money laundering (AML) policy. Suspicious transactions, rapid deposits and withdrawals across multiple methods, or unusual betting patterns are monitored. The right to notify the relevant authorities if necessary is reserved.
6.3 Account Sharing
Transferring, selling, or lending your account to another person is prohibited. If multiple family members wish to use separate accounts from the same device, support must be informed in advance.
Intellectual Property and Content
7.1 Ownership Rights
The intellectual property rights for the design, logo, text, graphics, software, and all content on the ak99 case platform are reserved by the respective owners. Reusing, copying, or distributing any content without permission is prohibited.
7.2 Game Content
The rights to the games available on the platform belong to the respective game developers (PG Soft, Pragmatic Play, JILI, etc.). Users may play games for personal entertainment only; use for commercial purposes is strictly prohibited.
Privacy and Data Protection
8.1 Personal Data Collection
ak99 case collects users' registration information, transaction history, and usage patterns. This data is used for operating the service, ensuring security, and improving the service. Full details of how data is used can be found in our Privacy Policy.
8.2 Data Security
SSL encryption technology is used on the platform to keep user data and transactions secure. The privacy policy is strictly followed when sharing data with third parties.
8.3 Cookie Usage
Cookies are used to ensure the platform functions correctly and to improve the user experience. Using the site is considered consent to the use of cookies.
Support and Dispute Resolution
9.1 Support Channels
ak99 case provides 24/7 live chat and email support in both Bengali and English. Use these channels for any technical issues, transaction queries, or account-related assistance.
9.2 How to Submit a Complaint
If you are dissatisfied with anything, provide the details via live chat or email. Clearly state the date, time, the relevant transaction or game details, and a description of the problem. The support team will try to respond as quickly as possible.
9.3 Final Decision
In the event of any dispute, server logs and transaction records will be treated as the final evidence. Server data takes priority over records from the user's browser or device.
Limitation of Liability
10.1 Service Availability
ak99 case always tries to ensure uninterrupted service; however, the service may be temporarily unavailable due to maintenance, server upgrades, or technical reasons. ak99 case is not responsible for such temporary interruptions.
10.2 Betting Losses
Participating in games carries the risk of losing money. ak99 case is not responsible for any financial loss incurred by the user. The user bears full responsibility for playing within their own means.
10.3 Third-Party Services
Payment methods such as bKash, Nagad, Rocket, and Upay are operated by third parties. ak99 case is not directly responsible for any delays or failed transactions caused by technical issues with those services.
Account Closure and Termination
11.1 Voluntary Closure by the User
Any user who wishes to close their account may inform the support team. The opportunity to withdraw the remaining balance will be given before the account is closed; however, bonuses with pending wagering requirements will be cancelled.
11.2 Termination by the Platform
If these terms are violated, fraudulent activity is detected, or money laundering is suspected, ak99 case reserves the right to close the account without prior notice. Forfeited funds will not be returned in such cases.
11.3 Voluntary Break
If a user needs to take a break from gaming, they can request to temporarily lock their account. To learn more about this responsible gaming option, visit our Responsible Gaming page.
Have more questions?
Our support team is available 24/7 to assist in Bengali. Visit the FAQ page for answers to common questions.
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