ak99 case Privacy Policy
This document explains in detail how the ak99 case platform collects your personal information, the purposes for which it is used, and how it is kept secure.
Important Notice: This privacy policy applies to the use of all services on the ak99 case platform. By registering on the platform, you are considered to have accepted all terms of this policy. This policy is an integral part of our Terms and Conditions.
Introduction and Scope
ak99 case is an online gaming and betting platform operated for users in Bangladesh. When you use our services, you provide various types of information, and protecting the privacy of that information is our primary responsibility. This privacy policy document is the written commitment to that responsibility.
This policy applies to all services provided through the ak99 case website, mobile applications (Android and iOS), and other digital channels. If you are under 21 years of age, you are not permitted to use our services.
If you have any questions about any part of this policy, please contact our support team via live chat. We provide service in both Bangla and English, 24/7.
What Information Is Collected
ak99 case collects two types of information from you — information you provide directly, and information our system collects automatically.
2.1 Information Provided Directly
- Full name, date of birth, and national ID number
- Mobile number and email address
- Login details: username and password (stored in encrypted form)
- Financial transaction details — bKash, Nagad, Rocket, or Upay account number
- Content of communications with the support team
- Any additional information you choose to provide
2.2 Automatically Collected Information
- IP address and device identity (Device ID)
- Browser type and operating system details
- Browsing and game play history on the platform
- Login time, session length, and duration of activity
- Information collected through cookies and similar tracking technologies
ak99 case never sells or transfers images of your national ID or full bank account details to third parties. This information is used solely for identity verification and fraud prevention.
Purpose of Data Use
We do not use the information collected for any purpose beyond those specifically described below.
3.1 Account Management
Your personal information is used to create, verify, and smoothly manage your account. This includes password recovery, OTP verification, and ensuring account security.
3.2 Financial Transaction Processing
Your mobile wallet details are used to process deposit and withdrawal requests. Records of all transactions, including a minimum deposit of ৳100 and withdrawal of ৳500, are stored securely.
3.3 Customer Support
The information needed to resolve your issues is used in 24/7 live chat and email support. Support conversation history is retained so that faster assistance can be provided in future cases.
3.4 Fraud Prevention and Security
Behavioural data is analysed to detect the creation of multiple accounts, money laundering, and other irregular activities. This is essential for the protection of all honest users.
3.5 Service Improvement
User experience is analysed to improve the platform's game selection, payment processes, and overall performance. This information is always used in aggregated form and does not identify any individual.
Data Sharing and Third Parties
ak99 case does not sell your personal information. However, in specific circumstances it may be necessary to share certain information with trusted third parties.
4.1 Payment Processors
Information required to carry out financial transactions via bKash, Nagad, Rocket, and Upay is shared with the respective mobile banking services. This information is limited strictly to verifying the specific transaction.
4.2 Game Providers
Game studios such as Pragmatic Play, PG Soft, JILI, Evolution, and Spribe operate their games independently. Some technical information may be sent to the game provider's servers during gameplay. These providers operate under their own privacy policies.
4.3 Legal Obligations
If a valid request is received from a competent authority or law enforcement agency, the required information may be disclosed in accordance with legal obligations. In such cases, the applicable law will take highest precedence.
4.4 Technology Service Providers
Third parties used for server hosting, analytics tools, and cybersecurity services operate under confidentiality agreements and may not use your information for any independent purpose.
Data Security Practices
To ensure the security of your information, ak99 case follows industry-standard technical and administrative measures.
5.1 Encryption
All connections to the website and app are secured with SSL (Secure Sockets Layer) encryption. Your password is never stored in plain readable form — it is kept only as a one-way hash.
5.2 Access Controls
Only authorised staff may access your information, and only as required for their work. These staff are bound by confidentiality agreements and receive regular security training.
5.3 Monitoring Systems
An automated 24/7 monitoring system is in place to detect unusual access attempts on the system. If a security incident occurs, the relevant users are notified as quickly as possible.
5.4 Data Retention Limits
Your information will be retained for as long as your account is active or as needed to provide the service. After account closure, some information may need to be retained for a specified period due to legal obligations.
Cookies and Tracking Technologies
The ak99 case platform uses cookies and similar technologies that help improve your browsing experience.
6.1 Essential Cookies
These cookies are essential for the core functionality of the platform — such as maintaining login sessions, storing security tokens, and remembering your preferred language. The site will not function properly without these cookies.
6.2 Functional Cookies
These cookies are used to remember your preferences, such as theme or language selection. They reduce the need to log in repeatedly and create a personalised experience.
6.3 Analytics Cookies
Analytics cookies are used to understand which parts of the platform are used most. This information is in aggregated form and does not identify any specific individual.
Most browsers have settings to control cookies. However, disabling essential cookies may cause some features of the platform to not work correctly.
Your Rights and Controls
You have certain fundamental rights over your own information that ak99 case always respects.
7.1 Right to Access
You may request at any time what information we hold about you. We will provide you with a detailed account within a reasonable time.
7.2 Right to Correction
You have the right to request correction of any inaccurate information stored about you. Corrections can be made through account settings or via support.
7.3 Right to Deletion
When closing your account, you may request that your personal information be deleted. However, financial transaction records and information subject to legal obligations cannot be deleted before a specified period.
7.4 Right to Object to Processing
You may withdraw your consent to marketing communications at any time. However, this right does not apply to the processing of information that is essential for operating the core service.
To exercise these rights, contact us by email: [email protected]
Protection of Minors
ak99 case is for persons aged 21 or over only. We do not knowingly collect information from anyone under the age of 21. If we become aware that information from a minor has been collected, that account will be closed immediately and all information deleted.
If a parent or guardian believes their child has created an account on our platform, please notify our support team without delay. Further information on Responsible Gaming is available on our responsible gaming page.
Policy Changes
This privacy policy may be updated from time to time due to business needs, technological changes, or legal obligations. If any significant change is made, you will be notified at your registered mobile number or email.
The date of each update will be noted at the top of the page as "Last Updated". Continued use of the platform after a change will be taken to mean that you have accepted the new policy. It is recommended to read our Terms and Conditions page to learn all rules and regulations related to using our platform.
Tip: Make a habit of reading this policy regularly, especially when we change the "Last Updated" date. We are committed to protecting your information and maintain transparency with every change.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us through any of the following channels:
- Live Chat: Click the chat icon on the right side of any page on the platform — active 24/7
- Email: [email protected] — usually replied to within a few hours
We provide support in both Bangla and English. To learn more about our services, visit our About Us page.